FAQ

If you have questions that we haven't answered below, send us an email. We will be happy to answer any questions you may have. 
Where does Fragola deliver?
Delivery is currently available to to following:
 
All of Toronto
Etobicoke
Missisauga
North York
East York
Beaches
Scarborough
Richmond Hill
Thornhill
Woodbridge
All of Vaughn
Markham
Oakville
(If your area is not listed, please contact us and we will do our best to serve you)
 
Can Fragola deliver outside the delivery areas?
Yes. Please contact us with your address and we will let you know if we can deliver to your address.
How does Fragola's package come and what are the costs?
Delivery within the delivery area's listed above is free! Your package will arrive in box with a non-toxic biodegradable ice pack. Inside the box will be your food, individually packaged in tamper evident containers. This means that once a container is sealed in our kitchen, it will be locked until you open it. Each container will be individually labeled with ingridients and best before date. Deliveries will arrive at your door by 5pm on the day of your delivery.
What if I'm not home when the food is delivered?
Not a problem! All  of Fragola’s packages are delivered with an ice pack in the centre of our box. Ice packs should keep food safe for quite a few hours. Please refrigerate as soon as possible when you arrive home and open the box.
What if I live in a condo or apartment and am not home?
We will happily leave your Fragola box with concierge or in the front lobby.
Will you deliver to my office or work?
If you'd like us to deliver to your office instead of your home, please let us know and we will make special arrangements.
Can I change my shipping address?
Yes, if you'd like to change your shipping address at any point please let us know. 
Can I keep the food unrefrigerated?
No, all our food is fresh organic food, there are absolutely no preservatives added therefor our food must be stored in the fridge.
How long is the food good for in the fridge?
Fragola’s food is good for 4 days in the fridge, that’s why delivery takes place twice per week. Each container is labeled with a best before date and we suggest that you use it by that time.
Can I freeze my food?
Yes! You may freeze your food for up to 3 months from the best before date. Fragola’s containers are freezer safe.
Can I microwave my food?
Yes, Fragola’s containers are microwave safe.
Are the ice packs toxic or harmful?
Fragola uses ice packs that are 100% non-toxic water based and Canadian made.
How do I dispose of the ice packs?
You may return the ice packs to Fragola if you choose. Place the ice packs outside and when we drop off your next order, we will take them with us. If you wish to dispose of the icepacks, you can cut them open, drain the gel into your garden (it is biodegradable) and toss the bag into the recycling bin. Fragola’s ice packs are also re-usable, so you can keep them and re-use. The choice is up to you!
How do I dispose of the containers?
All our containers are recyclable.
 How big is each container?
Each of Fragola’s containers are 4oz.
 Why does my meal look different from the last time I received it?
At Fragola, we cook our food fresh every time. And although we follow the same recipe each time, because our food is made from fresh organic ingredients, it may vary in colour and texture.
How is our food prepared? Why is our food different from brands in grocery stores?
All Fragola’s food is prepared within 12 hours of delivery. Our meals do not have any preservatives, which is why they do not have a shelf life like baby foods that you would find at your grocery store.
Do you accommodate dietary restrictions?
When you place your order, in the request box please specify any restrictions. We will do our very best to accommodate you and your babe. If we cannot accommodate, we will contact you and let you know the best option/alternative.
What if I don't want my baby to eat meat or fish?
Fragola does provide all vegetarian meals. Please inquire with us and we will do our best to accommodate.
What kind of ingredients are used?
All Fragola’s ingredients are certified organic. We hand choose our ingredients from many different sources using the best quality.
Should my baby consume the food in any particular order?
Fragola has organized the menu in the structure of breakfast, lunch and dinner. Although you may feed your baby in any particular order that you wish.
What food do you suggest to start my baby on and at what age?
At Fragola, we suggest that you start your baby in our simple puree's section for their first experience with food.  Since every baby is different, we suggest that you decide what age you are comfortable with introducing your baby to solid food.  We recommend that whenever feeding your baby new foods you always look for any sort of allergic reaction. If you notice a reaction that concerns you, please consult your pediatrician. Also, feel free to contact us with any questions you may have and we will do our best to help you through this new and exciting journey with your babe!
What if my baby doesn't like a  patricular food, what should I do?
If your baby is not fond of one particular taste, we suggest that you try a little bit every day for a fair amount of time. Most likely, your baby's pallet will adapt and expand to new foods.  It is very common that when new foods are introduced to a baby, they are a bit leery, so keep a positive mind and don't give up just yet!
 
What if my baby eats more than the 24 meals provided for the week?
In Fragola’s experience, all babies consume a different amount of food. Just like adults, babies all have different appetites. If you notice that your baby is still hungry or willing to take more food, you can add another 12 or 24 containers to your existing weekly order. You can also order more food and freeze it. That way if your baby eats more on some days than other days, you have the food readily available.
What do I do when I want my baby to go to the next step of thickness of food?
If you feel that your baby is ready for the thicker step, please send us an email with your information and Fragola will make your next order for the next texture.
 
How do I tell if my baby is ready for the next step?
It's difficult for us to say, that's really for you to decide on your baby’s progress. You may also want to consult with your pediatrician. You can always request the next step and if you notice your baby is having a difficult time, we can manage your subscription to revert to the previous texture.
How do I manage/cancel my subscription?
If you'd like to cancel or pause your subscription, we require 4 business days’ notice.
How many days in advance do I have to place my order?
 We deliver Tuesdays and Fridays before 6pm. To receive your order on Tuesday you must place your order before Saturday at 12pm. To receive your order on Friday you must place your order before Wednesday at 12pm. If you are signed up with a Fragola subscription, you will receive orders twice per week every week until you cancel your subscription.
 
What If I'd like to order more than one package at a time?
You are are able to order as many packages at once and freeze the food, if that works best for you. You may order up to 3 months worth of food and store it in your freezer.
 
Does Fragola offer discounts for twins, triplets or families with multiples?
Yes, we do! Please inquire and we will be happy to give you or multiples discount information.
Does Fragola offer discounts or special packages for daycares and facilities?
Yes, Please inquire and we will be happy to discuss options.
Please note that food should never replace milk, breast milk, or formula milk as a source of nutrition unless otherwise instructed by your pediatrician.